A quick guide to completing your identity and compliance checks, including what to do if you run into any issues along the way.
Before You Begin
Please allow approximately 10 minutes to complete your check.
You'll need a mobile phone or tablet with a working camera, your current identification and a stable internet connection.
Before Opening Your Secure Link
To help everything go smoothly:
- Use your own secure link. Please don't forward it to another person.
- Have your 100 points of identification ready.
- Enter your name exactly as it appears on your identification.
- Each client must use their own email address and mobile number.
- Make sure your identification is current, clear and hasn't expired.
- If you're unsure about a question, contact our team before submitting
Having Trouble? Here's What to Try
Your Link Won't Open
Copy and paste the link directly into Chrome, Safari or Edge. Avoid opening it through an email preview window.
Your Camera Isn't Working
Check that your browser has permission to access your camera. Close any other apps using the camera, then refresh the page and try again.
Your ID Photo Is Being Rejected
Make sure you're in a well lit area without glare or shadows. All four corners of your identification document should be clearly visible in the photo.
Your Facial Scan Won't Complete
Remove any glasses or hats, face towards a light source and keep your face centred in the frame.
Your Details Don't Match
Double check that your name and date of birth match your identification exactly. If your name has changed, please contact our team for assistance.
Your Link Has Expired or Has Already Been Used
Contact our team and we'll arrange for a new secure link to be issued.
You're Seeing a "Forbidden" Error Message
This may be caused by your browser's cache.
Try clearing Chrome's cached images and files for All time, then close and reopen the browser before trying the link again.
Alternatively, try opening the link in another browser or on a different device.
Important Information
Acting Under a Power of Attorney?
If you're completing the process under a Power of Attorney (POA), please contact our team and provide a copy of the document before proceeding.
Sole Trader or Authorised Person?
Only select sole trader if you operate a business in your own name.
An authorised person must have the legal authority to act on behalf of another person or entity.
Still Need a Hand?
If you're still having trouble, take a screenshot of the error message and get in touch with our team. This will help us identify the issue and assist you more quickly.
If you're unable to complete the check electronically, please contact us so we can discuss an alternative process.
Call us on 1300 857 335
Email team@ymc.com.au
We're here to help you get everything completed and keep your property matter moving.
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